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Frequently Asked Questions

1. Is my personal information secure on Essencha.com?
2. Can I place an order by phone?
3. How many cups of tea does 4 oz. yield?
4. How do I store my tea?
5. How long will my tea stay fresh?
6. How soon after I place my order will it be processed?
7. Do you accept returns?
8. Do you have gift certificates?
9. I have other questions...

Web site technical questions

1. I get a warning that says "This page contains both secure and nonsecure items"




Is my personal information secure on Essencha.com?

It's common for customers to be concerned about their passwords and personal information on the Internet. At Essencha we work hard to preserve your information.

Here's how to tell you're shopping on a secure site:

• SSL Encryption: If you look at the address bar above, you will see it starting with "https" on pages that contain sensitive information. HTTPS is the highest industry standard 128-bit encryption software. We use "HTTPS" to secure every page on our site that contains sensitive information.

• Database Encryption: Many companies don't even encrypt user passwords. At Essencha, passwords are encrypted using a very robust encryption algorithm.

• In-House Developer: That's right. We have a programmer on staff that maintains and monitors our website and database and strives to protect your information.

Can I place an order by phone?

Sure! Feel free to call us at 513.533.4832.

How many cups of tea does 4 oz. yield?

Generally, 4 oz. of tea will yield about 50 cups of tea. If you do the math, 4 oz. of our black flavored teas will cost you on average 13 cents per cup! Now that's a luxury you can afford to treat yourself and friends to!

How do I store my tea?

You tea will come packaged in one of our sturdy tins, depending on the size you order. Never store your tea in the fridge or freezer, and store your tea away from heat and direct light, making sure that the seal is tightly closed on your tin.

How long will my tea stay fresh?

We take pride in knowing when our tea was plucked and processed so that we can offer you the freshest tea available. Tea has a shelf life, and so keep this in mind when ordering. We recommend you consume your black, oolong, and rooibos teas within a year, and your greens, whites, and herbals within 6 months. Once you get your tea, drink it! Don't shove it to the back of your cabinet, saving it for a "special occasion." Celebrate the little things in life with your tea, and seize the moment!

How soon after I place my order will it be processed?

Your order will be processed and shipped within 24 hours of the order receipt. Orders generally take between 1-3 days to arrive to you, depending on where you are located.

Do you accept returns?

Your satisfaction is the reason we are in business, and we will do what it takes to make you happy. If you are unhappy with your order, we will take back an item purchased within 21 days of receipt with the exception of our sample sized teas. We do not cover the cost of shipping the unwanted items back to us unless we sent something in error.


Mail your returns to:

Essencha Fine Teas
3212a Madison Rd.
Cincinnati, OH 45209

Do you have gift certificates?

Essencha Gift Certificates are always the perfect size and fit, and are available for purchase by emailing tea@essencha.com or calling us at 513.533.4832. You can redeem your gift certificate online or in our store using the instructions provided on your gift certificates.

I get a warning that says "This page contains both secure and nonsecure items"

We apologize if you ever encounter this message on our site. This message is merely a technicality of certain browsers that alert users when the web page they are visiting has both secure and non-secure content. Essencha encrypts all sensitive pages such as the login page. However, it's not necessary to encrypt images, or some other types of objects. That's why you might see this warning. If you do, just follow the steps below to get rid of it.

1. In your web browser go to Tools.
2. Select Internet Options from the drop down menu.
3. Click on the Security tab.
4. Click on the Web content zone you use to access the Site.
5. Click Custom level.
6. Scroll down to find the heading Miscellaneous.
7. Find the sub-heading Display Mixed Content.
8. Click Enable.
9. Click OK.
10. In response to 'Are you sure you want to change the security settings for this zone?' click Yes.
11. Click OK to close the window.

I have other questions...

We welcome your questions and comments. Please drop us a line at tea@essencha.com

or call us at (513)533-4832.


Thank you for visiting our website and hope to see you in person at our teahouse.






 

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